Tenant Resources

Moving into and living in a rental home is a very exciting time and while you would now be familiar with your rights & obligations as outlined in your tenancy agreement, we take this opportunity to provide you with some further information which you may find useful.

Also, feel free, whenever you have a question or need clarification on any matter related to your tenancy, to email or phone your property manager in the first instance.


Searching for a new place to live can be an exciting time.

Using online resources such as and is a great place to start, however you can also register through our office to be notified when any new properties that meet your criteria, become available. In addition to this all the properties that we currently have available are listed on our website.

Before applying for a property, you should also attend an open inspection to view the property for yourself so that you know that it will meet your needs. In fact, we may not start processing your application until we can confirm that you have viewed the property. All the open times are listed on our property listings on both our website as well as and

If there is no open time currently listed, we recommend that you register for updates on the property so that you can be kept informed by SMS and email of any future open times, as they become available.


Applying for a rental property with City Realty is simple and it can be done online.

Simply follow the link below to apply for a rental property online via Tenant Options.

Tenant Options Instructions:

Once you have accessed the Tenant Options website, please follow the instructions below

Click Sign Up and proceed to create a profile with your email address

You will be sent a confirmation email to log in. Please check your Spam/Junk folder if you have not received the email.

You will be required to submit a reference request for your professional, employment and residential references via Tenant Options.

Tip: Gather the reference emails and contact numbers of your references before you start.

Once you have completed your profile you will be able to apply for a property by clicking Apply for a Property button on the Applications

Note: you do not need to wait until your referees respond before applying for a property.

When searching for a property, start typing the address and it should appear from a list. Click on the property you wish to apply for and follow the prompts.

Note: You will receive an email when your application has been submitted.


If you are applying for a property under the NRAS scheme, you will enjoy a 20% reduction in rent compared to the market rent. To be eligible to rent an NRAS property there is a limit on how much a household can earn each year. To be eligible to rent an NRAS property or for a lease renewal to a current lease, you will be required to provide evidence of your income for the previous 12 months and complete a tenant demographic assessment from.

Examples of income include but are not limited to, employment pay slips, centrelink statements, payment summaries and tax returns.

You need to account for the full 12 months prior to leasing a property therefore if you had multiple jobs through the 12 months period or gaps in your employment further information may be required from you.

To view the current income limits under NRAS please visit the below link

For more information on the NRAS scheme, please visit the below link


If/when you are successful in securing a rental property through City Realty, you will be notified by phone and then sent an email about the lease being offered to you and what is required to secure the property.

To secure the property you will be required to make payment into our trust account for the first 2 weeks of rent along with the bond amount, which is generally equal to 6 weeks of rent.

If you need assistance with the bond payment there are companies that can help you with this, such as EasyBond, or if you are a low-income earner, you may be able to seek assistance from Housing SA. Further information can be found via the below links.


Housing SA:

All residential bonds are held in trust with Consumer and Business Affairs (CBS)


If you have been offered a rental property you can change your mind however only up to a certain point in time.

Once you have signed the lease and or paid the bond and first 2 weeks’ rent, it is considered that you have agreed to the terms of the lease. If you change your mind after this time, you may be held to lease break costs.


In most properties, it is your responsibility to arrange for the utilities (gas, electricity, internet, phone) to be connected. If you have not already asked us to assist with connection via your application form, the options open to you are:

1) Contact your preferred supplier
2) Use this link to arrange a connection of your services

There may be some individual properties that have embedded networks and or other arrangements in place, however, if this is the case you will be notified of the details.


On your lease start date, you will be able to collect the keys from our office at a time arranged with your Property Manager.

Your Property Manager will provide you with an electronic copy of your ongoing inspection report which details the condition of the property when you first move in, along with an inventory for a furnished property. You will also be provided with a key sign-out form to sign, to confirm what keys have been provided to you.

You will have the opportunity to review the ongoing inspection report and add your own comments and photos to the report, just in case something was inadvertently overlooked by us.

Once completed or after 14 days the report will be finalised and will be held on file until you vacate the property, at which point it will be used to compare the condition of the property when you vacate.


Applications are approved ONLY on the grounds that we are confident your rent will be paid on time.

Rent must be paid in accordance with the terms of your tenancy agreement as outlined under Section 6 – RENT. Please make sure you use the correct reference number provided as incorrect details may result in the payment being receipted incorrectly, or remain as unidentified, resulting in an arrears situation.

Rent is in arrears from the day after it is due, so it is good practice to set up your payment to occur a couple of days before the due date. If at any time, you have any difficulties with your rental payments, it is important to let your property manager know before it is due.

Should rent arrears exceed 14 days, you will be issued with a Notice of Termination which outlines the breach and provides the landlord with grounds to seek vacant possession of the property. This may also reflect poorly on any further rental references you may require.

Please contact your property manager should you wish to discuss our Zero Tolerance policy.


Payment for any invoices is due 21 days from the date they are issued. Please use the same reference number as you use to pay your rent. However, it is important to remember to pay it separately from your rent payment to avoid it being receipted and allocated incorrectly.


City Realty conducts routine inspections of your property approximately every four months. Written notification will be given to you 7-14 days prior to the inspection date, as required under Section 72 (1) (c) of the Residential Tenancies Act.
You will also be notified, prior to and after an inspection has been completed.

On occasions, if we are unable to attend a routine inspection as scheduled, it may be rescheduled to another date or time, or you may be asked to complete a Tenant Assisted Inspection.

If there are any issues identified during the routine inspection which need to be addressed, your property manager will be in contact with you via email or phone to discuss these with you.

As a result of this, a reinspection may be scheduled or you may be asked to provide photos to confirm that the issues have been addressed.


From time-to-time things may need repair in a rental property. All maintenance is to be reported via our website.

To avoid unnecessary delays in arranging repairs, please ensure you include a detailed description of the issue and a photo of the problem where possible. Your request will be actioned within 48 hours.

Urgent Maintenance – should be reported to your property manager directly in the first instance. If you are unable to contact your property manager, especially if it is after-hours, please call the office on 8212 5899 for further assistance.

What constitutes an urgent maintenance issue?

An urgent maintenance issue is an unexpected event or circumstance which may cause damage to the property or an injury to someone, such as a burst water pipe, serious electrical fault, gas leak or roof leak

After-hours emergency – after 5.00 p.m. and at weekends. Please call the office on 8212 5899 and follow the prompts to be directed to our after-hours property manager who will be able to assist you.

Please do not engage any contractors to attend to maintenance unless it is an emergency and you have not been able to successfully contact your property manager or our after-hours service. If you arrange your own trade without being able to demonstrate that you have attempted to contact us, you may be liable for any costs incurred.


The building is insured by the owner; however, it is strongly recommended you arrange your own insurance cover for contents and personal effects.

Please seek your own financial advice on what type of cover is required and most suitable to your needs.


If you happen to lock yourself out of the property, between 9.00 am to 5.00 pm Monday to Friday, please contact your property manager to arrange the collection of a spare key.

NOTE: This key is given to you in good faith and must be returned immediately after you have regained entry to your property.

In the unfortunate situation that you lock yourself out outside of our office hours, you will need to arrange for a locksmith or arrange alternate accommodation until our office is open.


Just a reminder that it is your responsibility to ensure that the property is used in such a manner as to not unreasonably interfere with the use and enjoyment by other nearby tenants or residents.


Our Smoke-Free Policy, For a Smoke-Free Property!

We respect your right to smoke, this is your choice! But please be sure to only smoke outside. Please refer to Section 13 – ADDITIONAL CONDITIONS of your tenancy agreement.

Smoking inside a property will cause damage and the property will be less desirable for others to enjoy in the future.

  • Damage to the paintwork – staining of walls, ceilings & woodwork
  • Odour – smoke will soak into every part of the property exposed, including curtains, carpets, blinds

As you can appreciate the cost of rectification (i.e. painting, carpet cleaning, dry cleaning of window treatments) can be extensive and costly, resulting in further costs being payable by you when you vacate the property.


You are more than welcome to have guests stay at the property. However, we ask if you have any guests who plan to stay for more than 4 weeks (1 month) you notify your property manager.

Adding an additional occupant to the lease can be a long tedious process but if you wish to do this, please contact your property manager and seek permission before they move in. Any additional occupants will need to provide us with a tenancy application and be approved by the landlord. Any persons found to be living at the property and not on the lease or listed as an occupant is a breach of your tenancy agreement & may be grounds for terminating your tenancy.


Unless otherwise stated, pets are not permitted to be kept at the property.
If you would like to get a pet during your tenancy you should contact your property manager before making the decision, as any pet will need to be approved by the landlord.


When people move out of a property, they may forget to advise of their change of address, or it is sent before records are updated.

Should you receive any mail, we ask that you don’t leave it to accumulate but move it on as quickly as possible.


It is important to ensure that you update your contact details (phone number and email address) if/when they change, to ensure that we can communicate with you regarding all aspects of your property


If you vacate your property prior to the end date of your lease, this will be considered a lease break scenario.

In a lease break situation, you are liable for rental payments up until a new tenant has been found for the property, along with a portion of the costs incurred to find a new tenant, such as advertising and letting fees.

For further information on lease breaks, please visit the below site.

Please note that we are unable to start advertising the property for lease again until the keys have been returned to our office, so it is a good idea to budget for this additional rental obligation if you are planning on breaking your lease.


When it comes time to vacate the property you are required to vacate the property on the last day of the lease and return all the keys/fobs/remotes to our office, by no later than 10:00 am the following morning.

If any keys/fobs/remotes are missing or not returned these will need to be replaced and you will be invoiced for the cost of the replacement.

You will be notified of the vacate date in the lead-up to your lease ending and will be provided with information on how to make the vacate process as smooth as possible.


As part of your lease agreement, you are required to return the property back in a reasonable state of cleanliness, notwithstanding fair wear and tear, as compared to when you moved into the property. This will be determined when we complete the final inspection once you have vacated. In most cases, the final inspection will be conducted on the next business day after you vacate the property.

It is a good idea not to underestimate the cleaning required when vacating the property especially if you have been living in the property for a long time. Prior to vacating you will be provided with a recommended cleaning checklist however we also recommend that you engage the services of a professional cleaner, where required.

If any further cleaning or repairs are identified at the time of the final inspection, we will arrange for a cleaner to attend to these along with the repairs being undertaken and you will be invoiced for the associated costs of this.


You are required to pay rent up to and including the last day of your lease, along with any outstanding invoices.

When the final inspection is completed, we will take a reading of the water meter and will invoice you for any water usage up to the end of your lease, based on the water meter reading.

Along with the above you will be liable for any additional cleaning costs or repairs that are required.

You will be advised of the total amount owed, which will include all the above and asked to make payment into our trust account, to finalise your lease.


If you have paid all outstanding rent and invoices there will be no claim against your bond and this will be refunded to you as soon as possible,

If there are any outstanding rent or invoices for water, cleaning or repairs, we may make a claim against your bond to recover the outstanding amount, which may delay the time that it takes for the balance of your bond to be refunded. Although we aim to ensure that all tenancies and bond refunds are finalised within 30 days of you vacating a property, this cannot always be guaranteed. Any claims or disputes against a bond claim can significantly delay a bond being refunded as it can depend on the processing time of Consumer and Business Services.


When vacating a property, it important to remember to arrange for your utilities (gas, electricity, internet, phone) to be disconnected.
As these are listed under your name you may continue to be charged for these services if you fail to have them disconnected, and we cannot have these disconnected on your behalf.


It is important to contact your service providers and relevant institutions to update your billing address to avoid missing your mail. If required, you can contact Australia Port and arrange a mail redirection.

Any mail received at the property after you have vacated may be returned to the original sender.

If you have any further questions about your rental property or lease, please feel free to contact your property manager.

Maintenance Request Form

Let’s get those property issues captured in writing! If you have a maintenance concern or request you must lodge it in writing via our website – please follow the link.

Utility Connections

Connect with a great deal on your bills and utilities. Take 5 minutes to stress test your expenditure and get the best deal, whether you’re moving home or have just stumbled here by chance!

Vacate Notification Form

Use this form to notify City Realty that you will be vacating your property. If you are intent on vacating prior to the end date of you lease, this will be lease break situation.

Hardship Request Form

Use this form to request an extension to your lease or invoice payments.

Pet Request Form

Use this form to request to have a pet in your rental property.